Contact & Developer Support
Connect directly with our engineering team for technical questions, integration assistance, and bug reports.
Direct Email Support
We handle support tickets and inquiries directly via engineering email rather than web forms. For technical support and bug reports, email [email protected] . For partnerships and general inquiries, reach out to [email protected] .
How to File a Bug Report
To help our team diagnose and resolve rendering or caching issues swiftly, please include the following details in your email:
- Edge Request ID: The
X-Request-Idresponse header (or copy it directly from the Developer Tools). - Complete Request URL: The full image generation URL including all query parameters (e.g.
https://api.generativeog.in/v1/images/minimal.png?title=...). - Target Social Platform: The platform exhibiting the preview issue (e.g., Twitter/X cards, LinkedIn preview, Discord, Slack, or Facebook).
- Expected vs. Actual Output: A concise explanation or screenshot of what rendered versus what was expected.
- HTTP Status Code & Error Body: If you received an error (such as 400, 404, 422, or 429), include the JSON error response payload.
Responsible Security Disclosure
We prioritize the security of our edge infrastructure and users' applications. If you identify a vulnerability (such as an SSRF bypass, denial-of-service vector, or secret exposure):
- Direct Security Contact: Email [email protected] with the subject line Security Vulnerability Disclosure.
- Safe Harbor & Proof of Concept: Provide reproducible steps or a minimal test URL. Please avoid disrupting live customer services or accessing unauthorized data.
- Rapid Response Commitment: We acknowledge security reports within 24 hours and keep researchers informed throughout the remediation and verification cycle.
Feature Requests & Roadmap Voting
Looking for custom CNAME domains, live website screenshots, or team workspaces? You don't even need to write an email — vote directly on our planned feature roadmap anonymously.